Frequently Asked Questions

Please click on a questions to expand the answer.

myRJ is a case and record management system for restorative services, dealing with Restorative Intervention, Restorative Justice and Restorative Approaches.

It supports people to securely store information and communicate about restorative cases.

It can be used by single organisations or multi partnerships.

myVCU is a case, referral and  record management system for victim services, dealing with victims of crime and harm.

It supports people to securely store information and signpost to external organisations.

It can be used by single organisations or multi partnerships.

myRJ & myVCU are web based applications designed to support organisations who want to work in partnership with other organisations and/or who want to use volunteers.

Security
The system is accredited to store and process OFFICIAL and OFFICIAL-Sensitive information in accordance with HMG requirements (the Security Policy Framework) and CESG guidance. It has been assessed against the HMG Baseline Controls which correspond to the good commercial practices described by ISO27001/2 . As part of the accreditation process a Technical Risk Assessment has been produced by a CESG Listed Advisor Scheme (CLAS) consultant and an independent IT Security Health Check has been carried out.

Password protected
Each user has an individual password, different access levels (from read only to partnership), users can only access the permission level allocated to them. If a partnership, only the agreed central lead (e.g. PCC office, Local criminal justice board) can see all data. Each partner organisation can only view data and management information for their organisation. Facilitators will only see information about cases allocated to them.

Referrals
Cases can be referred to and allocated to users on the system.

Case management
Full case management system to type in case notes, store risk assessments, preparation notes, outcomes of meetings etc

Web based
The system is web based so can be accessed anywhere – on a phone, tablet or PC for example. (User will need to have been given access and a password. Training in safe use is advised).

Partnerships
The system allows partners from different organisations to securely share information about the same case without needing to give access to internal systems.

Management information reporting
You can run reports on any information you input. For example the number of successful cases, and the breakdown of those cases, for a certain facilitator.

Central documents library
Store template documents and policies for staff to access and use.

HR function for restorative practice
Keep notes of supervision meetings, records of training and continuing professional development for all of your facilitators.

We welcome feedback and comment about the system. All feedback will be collated and reviewed on an annual basis. The system will be updated as per the need identified from the feedback.

An annual review and update of the system will be undertaken. Any significant problems will be updated immediately.

myRJ is for any size service working alone or with others to deliver restorative interventions.

myVCU is focused toward victim care agencies who deal with large volumes of victim referrals to partner agencies.

Many services work in partnership sharing resources, taking referrals from and referring on to other agencies or at the very least providing information to other services. Services encountered problems sharing data between partners and across sectors, securely and efficiently.

myRJ and myVCU were developed to address these problems and provide a way of making the process easier, more secure and streamlined. There are currently a plethora of recording tools and databases, both paper and electronic that hold data with regard to restorative practice victim services which pose the following risks:

  • Data is at risk of not being held and/or transferred securely.
  • There is no central location for reporting.
  • There is no consistency in what is being recorded
  • There is no way of centrally checking the quality or accuracy of what is being recorded and therefore returned.
  • Current systems hinder access to data and can be a barrier to partnership working.
  • Systems not designed to hold data with regard to RP cases.
  • Problems with giving access to secure systems to partners agencies e.g. the voluntary sector.
  • Problems of keeping all partners updated on case progression.

The system is accredited to store and process OFFICIAL and OFFICIAL-Sensitive information in accordance with HMG requirements (the Security Policy Framework) and CESG guidance. It has been assessed against the HMG Baseline Controls which correspond to the good commercial practices described by ISO27001/2 .

Crest accredited external penetration test and regular internal checks

No. The system has various levels of encryption so the developers myRJ are unable to view or access any of the data you input.

it will be decided by the local SIRO’s whether or not an information sharing agreement with Ivstitia is required.

The system is updated and integrity checked daily by our system administrators and backed up daily at midnight. So any data entered after the last back up will be lost. The back up server will kick in within 15 to 30 minutes of any outage of the primary database.

myRJ:

The RJC, the MoJ information assurance team, a CLAS consultant, restorative practitioners and managers were involved.

myVCU:

Devon and Cornwall Police, Victim Support, the MoJ and various charities across the victim care network.

myDV:

West Cornwall Woman’s Aid, Domestic Abuse Charities and Police Domestic Abuse Leads.

The system’s are growing in popularity across the United Kingdom and United State of America with a number of small to large organisations including statutory and non-statutory organisations from the private and public sectors currently using it.

Please use the contact information on this website to get in touch or call 0845 868 49 32 or email: hello@myrj.co.uk

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